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Returns + Exchanges

 

Boardsox Returns Policy

We want you to love your Boardsox gear, but if it’s not quite right, here’s how returns work:

🕒 Return Window:
All returns must be sent back within 30 days of the delivery date.

📦 Easy AU Returns:

Return shipping costs and exchanges are the customer’s responsibility.

🏄 Surfboard covers must be returned NEW and not have any wax on them - your refund or exchange will be rejected.

💸 Refunds, Credits & Exchanges:

  • Full-price items – eligible for Refund, Store Credit, or Size Exchange.

  • Sale & Discounted items (including bundles or discount code purchases) – eligible for Store Credit or Exchange only.

  • Faulty or damaged items – may be returned for a Repair, Refund, Credit, or Exchange (we’ll work with you to make it right).

 

🔄 Processing:
We’ll process your return as soon as tracking shows it’s on its way back to us. During busy periods (like sales, Black Friday & Christmas), please allow up to 48 hours after we receive your return for processing.

🎁 Bundles & Gift Cards:

  • Returning part of a bundle? The original discount will be removed, and your refund will be adjusted to reflect the full price of the item(s) you’re keeping.

  • Gift cards are non-refundable – purchases made with a gift card can only be refunded to store credit.

⚠️ PO Box & Parcel Locker Returns:
Our system can’t generate return labels for PO Boxes or Parcel Lockers. Please provide a residential or business address when returning.

*If an item is received back at our warehouse and is deemed to be used, the customer will be notified, and we will return the goods at the customer's cost.

We want you to be 100% happy. In saying that, please choose carefully, as we cannot give a refund if you change your mind or make a wrong decision.

 ORDERED A WRONG SIZE COVER

We understand that sometimes you may not need an item or you might have made a mistake during your order. Customers must ensure they have purchased the correct size for their surfboard. If you have any doubts, please contact us using our customer chat support for assistance.


Please note we have a clear size guide - Click here
  • It is the customer's duty to return the item to our warehouse once the exchange has been approved
  • Any additional fees for different sizes will be charged
  • Shipping Fees will be applied again. (We are a small business and cannot afford to cover the costs of mistakes, unfortunately)

CHANGE OF MIND

 We are not obliged to issue a refund, credit, or exchange if:

  • The Customer changed their mind, decided they do not like the goods or they have no use for them
  • The Customer found the same or similar goods elsewhere for a cheaper price
  • The price of The Customer's purchased item is adjusted online or in-store and is now cheaper after the purchase date
  • Exchanges on items is not part of our returns policy

For all change-of-mind returns, please ensure the following criteria are met:

  1. You notify us within 14 days of receiving the item you want to return
  2. The item was not discounted or on sale 
  3. Item is to be returned in a new, unused* condition and in the original packaging within 30days * There is to be NO surf wax on the covers

Conditions of a change of mind return:

  • The customer is responsible for paying the postage to return the item back to our Australian Warehouse
  • Any original shipping charges will not be refunded
  • Any pre-paid duties and taxes will not be refunded

 

Sale items return policy

Sale items are eligible for exchanges or store credit only; refunds are not applicable. 

All requests must be made within 14 days from the date of delivery and be in the original condition with tags attached.


To proceed with a Return exchange or a refund, please CLICK HERE

 

AT BOARDSOX, SUSTAINABILITY AND CUSTOMER SATISFACTION ARE

AT THE FOREFRONT OF OUR MISSION

As an independent surf brand, we pride ourselves on embracing the authentic culture of surfing, which is deeply rooted in the grassroots community. We recognise the importance of maintaining a connection with the environment and strive to incorporate sustainable practices throughout our operations.

ACKNOWLEDGEMENT OF COUNTRY

We acknowledge the True Locals, the First Nations people who have been custodians of land, waters and culture for tens of thousands of years. We pay respects to First Nations Elders past, present and emerging. This website was created on Wathaurong land in Australia, where sovereignty was never ceded.

Designed by surfers, for surfers

Boardsox is a purpose-driven surf business, and independent surf brand built for surfers. We strive to make high-quality, beautiful, functional surf products that give back. Together with our customers, we are committed to a mission of environmental sustainability and ocean conservation projects.

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We guarantee everything we make.

We're proud of what we make and how we make it, that's why Every product we make comes with a 100% guarantee. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your expectations. We stand behind everything we make.

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