FAQ

Q: Who started Boardsox?

A: Boardsox was co-founded by Dan and Sarah, a brother-sister team born from surf, salt, and way too many dinged boards.

·  Dan is a lifelong surfer, surf coach, and now the Relationships Manager of the brand — connecting with retailers, groms, and our extended surf fam around the country.

· Sarah brings the brand vision, e-commerce chops, and creative firepower. She’s also the founder of multiple surf-focused businesses and has been featured by Meta for the results she’s achieved with digital marketing.

Together, they created Boardsox to bring durable, Aussie-made board protection to surfers who care about quality and community.

Q: Where is Boardsox based?

A: Right here in Ocean Grove, Victoria — salty air, board racks, and the hum of sewing machines. Our retail store is open for in-person shopping, and yes, you can smell the wax and coffee when you walk in.

Q: Are your products really made in Australia?

A: Yep. We’re proudly Australian Made Certified and sew all our canvas surfboard covers locally. We make our slings and accessories right here in Ocean grove.  We support small-batch production, ethical sourcing, and the kind of craftsmanship that lasts years — not seasons.

Q: Do you ship internationally?

A: We sure do! 🌍 Whether you're surfing in California, Cornwall or Costa Rica, we’ll ship your Boardsox right to your door. Shipping rates are calculated at checkout, and all international orders include tracking.

Q: How long does shipping take?

A:

• Within Australia:
• Metro: 2–4 business days
• Regional & rural: 4–7 business days
• International:
• 7–14 business days, depending on location
• Express shipping options are available at checkout

Q: What’s your return policy?

A: We get it — sometimes things don’t work out. You can return your unused Boardsox within 30 days of receiving it for a refund or exchange. The item must be in its original condition and packaging. Please note that custom covers are not returnable unless they arrive faulty.

For all returns, exchanges and refunds, please go to our returns portal

Q: What if I order the wrong size?

A: No stress. Send it back and we’ll swap it for the right one — as long as it hasn’t been used. Check our Sizing Chart or drop us a line if you need help choosing.

Q: Do you make custom surfboard covers?

A: 100%. We offer custom sizing and colour combos for boards with unique dimensions or shapes. Just head to our custom order page and follow the instructions.

Q: What types of boards do your covers fit?

A: We cover:

• Shortboards
• Fish & Retro shapes
• Mid-lengths
• Longboards
• Grom boards
• Even soft tops and mini mals
  If it floats and you can ride it, we’ll cover it.

Q: What makes your canvas covers better than the rest?

A: Glad you asked:

• Made from heavy-duty 16oz recycled canvas not polyester
• Sun, scratch, and ding protection
• Breathable (no sweaty wax meltdowns)
• Machine stitched locally, with strong seams and quality materials
• No mass-produced junk — just functional surf gear made with pride

Q: Will it fit over my fins?

A: Yep! All our covers are designed to fit over most standard fin setups — including glass-ons. If your board has extra-large keels or a wild quad setup, just size up and you’re sweet.

Q: How do I care for my Boardsox?

A:

• Spot clean or hose down
• Let it dry completely before storing
• Avoid machine washing or tumble drying
  Treat it like your favourite pair of salty jeans — rugged but worth looking after.

Q: What payment methods do you accept?

A: We accept:

• Credit cards
• PayPal
• Afterpay
• Apple Pay
  Safe, secure and flexible.

Q: Do you support any surf charities or environmental causes?

A: Yes — giving back is a huge part of our mission. We regularly support grassroots surf charities, grom programs, and ocean-clean-up efforts. Plus, our canvas is more sustainable than neoprene or synthetic board socks, meaning less waste, more waves.

Q: Where can I buy Boardsox in person?

A: Pop into our Ocean Grove store! 9-11 Sinclair St, Ocean Grove
 You’ll find surfboard covers, apparel, surf hats, wetsuit change mats, and heaps more. We’re open most days — check Instagram for current hours or come say hi.

Q: I have a question that’s not listed here — help?

A: Slide into our DMs on Instagram or email support@boardsox.com.au. We're real humans (who surf) and we're stoked to help however we can.