Delivery & Shipping
Correct Address/ Change of Address
Please double-check your shipping address before completing your order. The address you enter at checkout will also appear in your order confirmation and shipping confirmation emails.
If you realise you’ve entered the wrong address, contact us immediately—changes can only be made before your order starts processing.
Once processing has begun, we may not be able to update your details. Boardsox is not responsible for orders sent to an incorrect or invalid address, and we are not liable for any resulting loss.
All orders are shipped via Australia Post.
All orders are shipped with an Authority to Leave - if you do not want your order to be shipped with an Authority to Leave, please let us know in the note section upon checkout.
*Shipping times may vary during peak times, including Sale Periods, Public Holidays & Holiday periods
Tracking.
When your order has been processed & sent, you will receive an automated email with a Tracking Reference Number.
Please allow up to 24 hours for this to register in the system, once you have received your shipping confirmation email, before tracking, as information may not be immediately available on the courier's website
Returns & Exchanges
We want you to be stoked with your Boardsox purchase.
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Returns must be made within 30 days of purchase (unless the item is faulty).
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Exchanges for a different size are subject to stock availability. If your requested size isn’t available, we’ll issue you a refund instead.
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Proof of purchase (receipt or order confirmation) is required for all returns.
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Items must be in as-new condition with no wax on the covers and or tags attached, unless faulty.
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Gift cards and promo codes cannot be applied to exchanges.
We recommend returning items via registered post, as Boardsox cannot accept responsibility for lost parcels.
Faulty goods must be notified within 7 days of receiving the item and returned within 30 days - Please read our Returns and Exchanges Terms carefully.
Please follow this link to submit any RETURNS - there is no guarantee of refunds or credit notes
Sale items (if applicable)
Only regular-priced items may be refunded - sale items will not be refunded or exchanged unless faulty.
Consent
By agreeing to these Purchase & Shipping terms, you also consent to receive further electronic communications from us in relation to Boardsox®, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us.
